Terms of Service

Effective Date: 08.12.2024

Welcome to Sivomix Avenue! By using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase or interacting with our website.

1. Acceptance of Terms

By accessing or using the Sivomix Avenue website, you agree to these Terms of Service, along with our Privacy Policy. If you do not agree with these terms, please do not use our services.

2. Eligibility

To place an order or use our services, you must be:

  • At least 18 years of age or have parental/guardian consent.
  • Able to provide accurate and complete personal and payment information.

3. Products and Pricing

  • All prices listed on our website are in INR (Indian Rupees) unless stated otherwise.
  • Prices and availability of products are subject to change without notice.
  • We strive to display accurate product descriptions, but we do not guarantee that all information is error-free.

4. Orders and Payments

  • Orders will be processed only after full payment is received through our trusted third-party payment gateways.
  • Sivomix Avenue does not store your payment details. Payment processing is handled securely by our payment partners.

Order Cancellations

  • You may cancel your order within 24 hours of placement by contacting us. After this period, cancellations may not be possible as products might already be in the shipping process.

5. Shipping and Delivery

  • Orders are typically processed within 2-5 business days. Shipping timelines depend on your location and the availability of the product.
  • Sivomix Avenue is not responsible for delays caused by courier services or unforeseen circumstances.

6. Returns and Refunds

  • Returns are accepted only for defective or incorrect items delivered. Requests must be made within 7 days of delivery.
  • Refunds will be processed once the returned item has been inspected and approved. Return shipping costs will be borne by the customer unless the issue is our fault.
  • Contact us at sales.sivomix@gmail.com for return or refund requests.

7. Intellectual Property

All content on the Sivomix Avenue website, including text, images, graphics, and logos, is the property of Sivomix Avenue. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. User Responsibilities

  • You agree not to use our website for any unlawful or harmful purposes.
  • You are responsible for ensuring that the information you provide is accurate and up-to-date.

9. Limitation of Liability

Sivomix Avenue is not liable for:

  • Any loss or damage arising from delays or errors beyond our control.
  • The misuse of products purchased from us.

10. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the content or policies of these third parties.

11. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Changes to the Terms of Service

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.

13. Governing Law

These terms are governed by the laws of India. Any disputes arising from these Terms of Service will be subject to the jurisdiction of courts in Mumbai, Maharashtra.

14. Contact Information

For any questions or concerns about these Terms of Service, you can reach us at:

  • Email: sales.sivomix@gmail.com
  • Website : sivomixavenue.com
  • Phone: +91 86060 36903
  • Address: Bhairav Complex, Shop No 805, Antariksh, Makwana Road, Marol, Andheri (E), Mumbai, Maharashtra 400059