Effective Date: 08.12.2024

At SivomiX Avenue, we aim to deliver your favorite products to your doorstep as quickly and efficiently as possible. Please read our shipping and delivery policy to understand how we handle your orders.

1. Processing Time

• Orders are typically processed within 2-5 business days (excluding weekends and public holidays).
• Processing times may vary based on product availability or during high-demand periods (e.g., holidays or sales events).

2. Shipping Time

• Once your order has been processed, it will be shipped. Estimated delivery times vary depending on your location:
  • Metro Cities: 5-10 business days
  • Non-Metro Areas: 7-14 business days
• Please note that shipping times are estimates and may vary due to unforeseen circumstances like weather, customs delays, or courier issues.

3. Shipping Charges

• Shipping charges (if any) will be displayed at checkout before you confirm your order.
• Free Shipping may be offered on select products or orders above a certain value (details on our website).

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and link to track your shipment.

5. Delivery Locations

• We currently deliver across India. Please ensure your delivery address is accurate and complete to avoid delays or missed deliveries.
• If your location is not serviceable, we will inform you promptly and offer alternative solutions.

6. Missed or Failed Deliveries

• In the case of a failed delivery attempt due to an incorrect address or unavailability, our courier partner will attempt redelivery.
• If delivery cannot be completed after multiple attempts, the package may be returned to us. Re-shipping charges may apply.

7. Delays or Issues

• While we strive for timely delivery, unexpected delays may occur due to external factors like logistics issues or natural calamities. We appreciate your patience in such situations.
• If your order has not arrived within the estimated timeframe, please contact us at sales.sivomix@gmail.com or call us at +91 86060 36903 for assistance.

8. Damaged or Lost Shipments

• If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery (or the expected delivery date). We will work with our courier partners to resolve the issue and may offer a replacement or refund as appropriate.

We’re committed to ensuring your shopping experience at SivomiX Avenue is smooth and hassle-free. Thank you for trusting us with your orders!