Return and Refund Policy

Effective Date: 08.12.2024

At SivomiX Avenue, we prioritize your satisfaction. If you’re not completely happy with your purchase or need to cancel an order, we’re here to assist. Please read our Refund and Cancellation Policy below for details.

1. Order Cancellation

Before Shipping

  • Orders can be canceled within 24 hours of placement by contacting us at sales.sivomix@gmail.com or calling +91 86060 36903.
  • If the order has not yet been processed for shipping, a full refund will be issued to your original payment method.

After Shipping

  • Once an order is shipped, cancellations are no longer possible. However, you may initiate a return or refund request after receiving the product (refer to the Refund Policy below).

2. Refund Policy

Eligibility for Refunds

You may request a refund in the following cases:

  • The product you received is defective, damaged, or not as described.
  • The wrong item was delivered.

Conditions for Refund

  • Refund requests must be made within 5 days of delivery by contacting us at sales.sivomix@gmail.com.
  • The product must be unused, in its original packaging, and include all accessories or tags.
  • We reserve the right to reject refund requests if the product shows signs of use or damage caused by the customer.

Non-Refundable Items

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Digital products, gift cards, or services.

3. Refund Process

  • Once your refund request is approved, we will notify you via email.
  • Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned product.

4. Return Shipping

  • Customers are responsible for the return shipping costs unless the issue is due to a mistake on our part (e.g., wrong or defective item).
  • In cases where we cover the return shipping, we will provide a prepaid return label.

5. Exchange Policy

  • At this time, we do not offer direct exchanges. Instead, you may request a refund and place a new order for the desired product.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank or payment account again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still have issues, please contact us at sales.sivomix@gmail.com.

We strive to provide a smooth and transparent refund and cancellation process for all our customers. Thank you for choosing SivomiX Avenue!